Privacy Policy
Privacy Policy Last updated: June 2026
Hyper Cool Air Pty Ltd (ABN 17 686 870 619, “we”, “us”, or “our”) is a small family-owned business providing air conditioning and refrigeration services in Queensland. We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
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What Personal Information Do We Collect? We may collect: Contact details: name, email address, phone number, and installation/service address. Service-related information: details about your property, air conditioning or refrigeration systems (e.g., split systems, ducted AC, commercial refrigeration needs). Enquiry and quote information: preferences, budget, or specific requirements. Technical/website data: IP address, browser type, and pages visited (via cookies and tools like Google Analytics). Other: feedback or information provided when you enquire or apply for a job. We only collect information that is reasonably necessary for our business activities.
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How Do We Collect Your Personal Information? Directly from you: via our contact form, quote requests, phone, email, or in person. Automatically: when you visit our website (cookies, server logs). From third parties: such as referrers or suppliers (where lawful).
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Why Do We Collect, Use, and Disclose Your Personal Information? We use it to: Provide quotes, installations, repairs, maintenance, and servicing. Respond to enquiries and communicate with you. Improve our services and website. Manage operations, invoicing, and legal obligations. Send marketing updates (only with your consent — easy to opt out). We do not sell your personal information. We may disclose it to: Trusted service providers (technicians, accountants, hosting providers). Professional advisers or as required by law.
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Security of Your Personal Information We take reasonable steps to protect your information (secure servers, access controls). No online system is 100% secure.
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Cookies and Website Analytics We use cookies for functionality and analytics (e.g., Google Analytics). You can manage cookies in your browser.
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Overseas Disclosures Some data may be stored overseas by cloud providers. We take steps to ensure appropriate protections.
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Access, Correction, and Your Rights You can request access to or correction of your personal information by contacting us.
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Complaints, Please contact us first with any privacy concerns. You can also complain to the Office of the Australian Information Commissioner (OAIC).
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Changes to This Policy We may update this policy. Check back for the latest version.
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Contact Us: Hyper Cool Air Pty Ltd
Email: services@hypercoolair.com.au
Phone: 0406 610 254